At StepStyle Haven, we prioritize seamless delivery to ensure your carefully selected items arrive in perfect condition. Our team processes all orders with meticulous attention to detail, from quality checks to secure packaging tailored for premium footwear. Whether you're updating your casual collection or investing in sophisticated styles, our logistics network is optimized for reliability. Orders are dispatched from our fulfillment centers within 1-2 business days, with transit times varying by destination.

Processing typically requires 24-48 hours during business days (excluding weekends/holidays). Once shipped, delivery timelines depend on your location and selected service. Domestic shipments generally reach customers within 5-7 business days, while international deliveries may take 10-20 business days. Seasonal demand or carrier delays may occasionally extend these estimates, but we proactively monitor all shipments to minimize disruptions.

We offer transparent pricing with tiered options:
• Standard Shipping (10-15 Business Days): $15 applies to orders totaling $0-$60
• Free Shipping (10-15 Business Days): Automatically granted for orders exceeding $60 (up to $9,999)
These rates reflect our commitment to balancing affordability with reliable carrier partnerships. Bulk or oversized shipments may incur additional charges, which will be clearly displayed during checkout.

Currently serving 30+ countries across North America, Europe, and select Asian markets. We cannot ship to embargoed regions or remote areas with limited carrier access. During checkout, our system automatically verifies deliverability to your address. For military (APO/FPO) or territorial shipments, please contact [email protected] for special arrangements.

Within 24 hours of dispatch, you'll receive a confirmation email containing:
• Your unique tracking number
• Direct links to carrier tracking systems
• Estimated delivery window
For convenience, track orders directly through your account dashboard or our mobile-responsive tracking portal. Should tracking information not update within 72 hours of receipt, this typically indicates carrier scanning delays rather than shipment issues.

While 98% of shipments arrive on time, we have protocols for exceptions:
1. Delays: If your package exceeds the estimated delivery window by 5+ business days, our logistics team will initiate a carrier investigation.
2. Lost Items: After 15 business days without delivery confirmation, we'll re-ship or refund at your discretion.
Contact [email protected] with your order number for expedited support. Claims require 48 hours for research per carrier policies.

International customers are responsible for:
• Any VAT, GST, or customs fees imposed by your country
• Providing accurate recipient information for clearance
We declare all packages at actual purchase value and cannot mark shipments as "gifts" to avoid fees. For duty estimates, consult your local customs authority using our HS code: 6403.91 (footwear). Unexpected charges are strictly between buyers and their government agencies; we cannot reimburse these fees.