Hey there! Remember the last time you reached out to a company and got a robotic reply? Yeah, we hate that too. At SoleFityu, every message matters—because behind every email is a real person with real questions. Fun fact: Our founder still replies to customer emails personally. It’s a tradition that started when we were just a tiny team working out of a garage in Glendale.
Honestly, we’ve built this brand on feedback. Whether it’s a sizing question, a return request, or just a "Hey, I love what you’re doing," we read it all. Last month, a customer’s suggestion even inspired our new eco-friendly packaging. So don’t hold back—your ideas might shape our next big move!
Prefer instant answers? Try our Live Chat (bottom-right corner). It’s manned by actual humans—no bots here. Though sometimes we joke that our office dog, Biscuit, secretly replies when we’re away.
P.S. If you’re emailing about collaborations, put "[Collab]" in the subject line. It helps us prioritize creative partnerships—like that time we worked with a ballet dancer to test our sneakers’ flexibility!
